Do you ever feel in meetings that the other person talks too much?
Chances are, if not, itโs because youโre doing the talking.
โก๏ธ Be an active listener.
Active listening requires you to listen attentively to a speaker, understand what they're saying, respond and reflect on what's being said, and retain the information for later.
๐น ๐๐๐ฒ ๐ฅ๐๐ฌ๐ฌ.
๐น ๐๐ข๐ฌ๐ญ๐๐ง ๐ฆ๐จ๐ซ๐.
๐น ๐๐ญ๐จ๐ฉ ๐ข๐ง๐ญ๐๐ซ๐ซ๐ฎ๐ฉ๐ญ๐ข๐ง๐ .
โThe ROI from listening is higher than from any other single activity.โ (Tom Peters)
๐๐ข๐ฌ๐ญ๐๐ง๐ข๐ง๐ ๐ข๐ฌ ๐ญ๐ก๐ ๐ญ๐ซ๐ฎ๐ ๐๐จ๐ซ๐ ๐๐จ๐ฆ๐ฉ๐๐ญ๐๐ง๐๐.
In his book โHow Doctors Thinkโ Harvard Medical School Professor Jeremy Grossman says the best way to understand a patientโs problem is to just let them ramble.
Research paints a different picture:
โThe average doctor interrupts the patient after 18 seconds.โ Yes, 18 seconds.
An obsession with listening is the ultimate mark of respect. (Tom Peters)
An obsession with listening is:
๐ธ The key to collaboration
๐ธ The key to personal development and growth
๐ธ The key to the sale
๐ธ The key to effective cross functional communication
๐ธ The key to retaining the client's business
In his new book โThe Power of Keeping Your Mouth Shutโ New York Times best-seller Dan Lyons outlines a 5-point strategy.
Learning to shut up is difficult in a world that encourages us to talk more, not less. But the rewards are immense.โ Dan Lyons.
1. Where Possible Say Nothing
โYou should never miss an opportunity to shut up. You will be shocked by how many great chances there are.โ
2. Master The Power Of The Pause
Part of the training American law firm RSG emphasises the need for lawyers to wait two seconds before they speak - take a breath, pauseโฆ
3. Seek Out Silence
Noise makes us sick (literally). Give your brain a rest. Turn off the phone. Information overload make us agitated, impatient and overwhelmed.
4. Learn To Listen
Active listening means blocking out everything else - and fiercely paying attention to what the other person is saying. Nothing makes the other person happier than the feeling of being authentically heard.
5. Always Remember There Are 2 Experts In The Room
In her classic book โTime to Thinkโ Nancy Kline writes โA consultant or professional person may have the technical knowledge, the financial or legal knowledge. But then there is the client, the person โon the groundโ who knows whatโs really going on and where the problems are. The other expert in the room. There is massive value in letting the client come to their own solution to the problem - even if it takes time. They should be listened to without interruption.
Comments